First Questions

• Which payment methods are available?

  We only accept Bank Transfer, Paypal and Cash

• Can I try out your products ?

  Our experience is over 20 years and therefore there is no need to try our products.
  Our products are only distributed to medical doctors who got a successful official training. 

• Can we collaborate?

  The collaboration can only begin if you organise a workshop at your place with all fees at your charge first . The agreement with exclusivity can only start after a minimum request of sales, workshops organization and without payment failure for at least 6 months - 1 year.

Orders & Shipping

• Do you ship internationally?

  We are shipping internationally but in some countries some difficulties may happen. In such cases,phone us to choose the safest shipment which is under whole responsability of the local distributor or sent EX WORKS.

• Can I track my order?

  Yes

• How long will my order take to arrive?

  It depends of the way of shipment.

• How can I change my order?

  Orders cannot be cancelled once agreed by e mail .

Exchanges & Returns

• How can I exchange or return a product?

  Only if a bottle is broken, you have 48 hours to send us an e mail with a picture and we will do the necessary with the shipment company as our insurance . In such case do not return the product and we will replace it.

Materials & Care

• Where do the materials come from?

  Switzerland.

• How do I have to clean my product?

  We will furnish a movie 

About Endopeel Shop

• How do I get to your shop?

  Go to ENDOPEEL SHOP

• Are the retailers prices different than official prices of the shop ?

  Yes.Retailers Prices are much better as the retailer organizes workshops, marketing, sales, participation to events and so on .

Other

• How do I get a copy of my invoice?

  • By E Mail and
  • By Post