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Frequently Asked Questions to Become Our Distributor

First Questions

  • Which payment methods are available?

    We only accept Bank Transfer, Paypal and Cash

  • Can I try out your products ?

    Our experience is over 25 years and therefore there is no need to try our products.
    Our products are only distributed to medical doctors who got a successful training with Inventors as Official Trainers selected by us in accordance with the Distributor. 

  • Can we collaborate?

    • The collaboration can only begin if you organise a workshop at your place with all fees at your charge.
    • The agreement with exclusivity can only start after a minimum volume of sales, enough workshops 
      ( like one each 2 months) and without any payment failure for at least 6 months - 1 year.

Orders & Shipping

  • International Shipment

    • We are shipping internationally but in some countries some difficulties may happen with customs clearance.
    • All shipments are EX WORKS.
      The Distributor has to organize himself to avoid problems at customs clearance.
    • Direct Shipments to Russia as Ukraine are possible.

  • Can I track my order?

    • Yes
  • How long will my order take to arrive?

    • It depends of the way of shipment.
  • How can I change my order?

    • Orders cannot be cancelled once agreed by e mail .

Exchanges & Returns

  • How can I exchange or return a product?

    • Only if a bottle is broken, you have 48 hours to send us an e mail with a picture and we will do the necessary with the shipment company.
    • In such case do not return the product and we will replace it.

Materials & Care

  • Where do the materials come from?

    • Switzerland.

About Endopeel Shop

  • How do I get to your shop?

  • Are the retailers prices different than official prices of the shop ?

    • Yes.
    • Retailers Prices are function of sales volumes, frequent orders,numbers of workshops..


  • How do I get a copy of my invoice?

    • By E Mail and/or
    • By Post

Do you still have questions left?